Despite promises from the CEO that the system would change, Julie knew there was no long-term solution for staff shortages (a dynamic which in itself might make a company more prone to overselling its roles). So, she left her job after six months – something that was possible because of all the overtime pay she had built up working long hours – and has now returned to her original job as a live-in carer. “I wanted to take control of the hours that I was doing,” says Julie.
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