But the burden of speaking up shouldn't fall entirely on employees – especially younger ones. Instead, managers should build a safe environment where people feel empowered to ask questions, make requests and offer ideas. The idea is to create "psychological safety", says Shaw – helping staff feel as though there won’t be a backlash against them speaking up. Managers should set an example by raising their voices first, says Shaw, then "give permission for people to ask for things, and ask for permission to say no".
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