How you deal with conflict and

“How you deal with conflict and setbacks, how you encourage people when they’re down, your ability to negotiate or get things done ­– all of those things touch on emotional intelligence,” adds Mark Craemer, a US-based organisation-development consultant, leadership coach and author of Emotional Intelligence in the Workplace. “It's your EQ that enables you to be effective in your role, get promoted and do well in the workplace.”