professor of psychology at Yale University

The term ‘soft skills’ itself is just jargon, says Eric Frazer, author of The Psychology of Top Talent, and assistant professor of psychology at Yale University School of Medicine. “From the standpoint of behavioural science, it really refers to a series of mindsets and behaviours. Some examples of soft-skill mindsets might be someone who’s a continuous learner, or someone who’s highly resilient. Many behaviours – critical thinking, active listening, imaginative problem solving to name a few – are also soft skills.”